Remote Desktop Control

About remote desktop control

The IVA360 platform allows controlling the remote desktop of a participant of the event, provided that they have enabled this feature at the start of the demonstration. This setting is only available if it was activated by the Organizer / Moderator when creating the event or in the event settings. With this setting activated, regular event participants can change their own settings during the demonstration of additional content.

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1. Remote desktop control is not available for mobile applications, WEB, or when the demonstration owner is using the macOS Application version.
2. Remote desktop control supports hotkeys (keyboard, mouse).
3. The current version of the Application does not support the Russian layout. To change the input language, switch the keyboard layout on the demonstration owner's PC (for example, from the OS taskbar).

Changing the layout is available to both the demonstration owner and the participant controlling the desktop.

Request for control

If the demonstration owner starts screen sharing with the Remote Desktop Control setting enabled, participants in the event workspace will see the Request control of the demonstration button.

Regular participants must have permission to control the remote desktop.

To send a request for remote control to the demonstration owner, you need to:

Click the Request control of the demonstration button → Remote control → Send

For the participant who sent the request for remote control, a notification of the request being sent will appear in the event workspace.

Please note

System response time: 30 seconds. If a response to the request is not received within the set time, the participant who sent the request will see a notification Response time expired and the request will be automatically canceled.

Managing control requests

When receiving a request for remote access, the demonstration owner receives a notification with the option to instantly allow / deny remote control. The demonstration owner can also respond to the remote access request from the broadcast area: Broadcast area → Remote desktop access:

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By clicking the Deny link, you can deny remote access for all participants.

1. Remote desktop control request: allow / deny requests immediately for all participants

   • Allow all: Allow → Allow all access to your desktop? → Allow • Deny all: Change settings / Deny → Deny all access to your desktop? →

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   When choosing Change settings, the ability to change the status of the Remote Desktop Control setting is only available to the Organizer / Moderator of the event.

2. Select a user: allow / deny request personally for the user

   • Allow → Allow access to your desktop? → Allow
   • Deny → Deny access to your desktop? → Deny

If the demonstration owner allows remote control, the participant who sent the request will see a notification of the possibility of remote control, and the demonstration owner will see an icon and notification in the Remote desktop access window.

If the demonstration owner denies remote control, the participant will see a notification of the request being rejected.

Canceling access to control

To cancel remote access, you need to:

• for event participants:
  • Click the Cancel control of the demonstration button

    ⚠️

    Canceling remote control by the event participant occurs without a request or notification to the demonstration owner

• for the demonstration owner:
  • to cancel remote access for all participants: Click the Deny link / Reject all requests (Remote desktop control field)
  • to cancel remote access personally for a participant: Deny (field with the name of the event participant)

Remote access is automatically terminated in the following cases:

• when the demonstration ends
• when exiting the event
• in case of loss of internet connection
• when changing event settings